Want to increase your technology mojo so you can do your job better? Launch a new line of business? You do not need to learn programming to participate in the development of today’s hottest technologies. But there are a few easy-to-grasp foundation concepts that will help you engage with a technical team. ‘Starting a Tech Business’ organizes these into 8 highly consumable lessons.

An introduction to using stories for modern service design. Stories are the primary input into modern ‘agile’ techniques for product development.

This paper is a superset of ‘Story-Driven Service Design: An Introduction’ (aka ‘the long version’). It provides a full set of example user stories for both end users as well as customer sites.

A prioritzed list of the most important interdisciplinary challenges facing VoIP Providers today.

A brief review of the benefits of VoIP templating (slides).

A practical introduction to the Session Initiation Protocol. Focus on non-IMS commercial topologies.

A practical review of current trends and development frameworks.

Handy tips and commands for VoIP troubleshooting.

A strategic data-driven approach to service development