Loki Business Process Management™
While a robust market for next generation services exists for the taking, best practices in the sale and installation of hosted IP services are emerging and not yet widely distributed. Many existing OSS/business process management solutions struggle to properly accommodate these new services. And at the same time these earlier systems remain closed, proprietary, and tremendously expensive. The most successful carriers will leverage economical, flexible technologies for service delivery.
What is the solution?
In Loki Business Process Management™ (BPM), we’ve applied the breadth and depth of our experience along with our more modern approach to service delivery and business process management.The resulting system incorporates today’s best practices with tomorrow’s software architecture. Loki BPM™ is an end-to-end business process management solution that will:
- tighten your opportunity to cash cycle
- make it easier for your customers and partners to purchase
- reduce cost/acquisition
- facilitate inter-departmental cooperation for more efficient and effective business processes
We leverage the SugarCRM™ framework for the underlying subscriber management, workflow, and reporting infrastructure. This allows us to offer a full service product that integrates the following capabilities at a breakthrough price point. The system includes:
- pricing & quoting
- sales force automation/management
- order management
- workflow management
- forms management & automation
- trouble ticketing/case management
- inventory management
- billing
- payments
Many Processes, One Workflow
Great workflows are part science, part art. In particular, good executions require a strong understanding of the various job roles involved in the process. In designing our workflow and reporting tools, Leonid has applied the experience from our business process engineering practice and our hands-on experience with users. Loki BPM™ implements a flexible web services framework for communicating with external systems for payment processing, circuit delivery, phone number acquisition, and billing. Post-sale, Loki BPM™ also handles trouble ticketing and inventory management.
How do I get Loki BPM™?
Leonid offers Loki BPM as packaged software as well as under a hosted service arrangement. Contact lokibpm@leonidconsulting.com for more information.