Introduction

 

Introduction to key system concepts and troubleshooting facilities in Loki Provisioning and Portals.

 

Audience

 

This course is intended for systems administrators with existing experience in the underlying technologies.

 

Prerequisites

• Enterprise Telephony
• Unix administration
• TCP/IP administration
• mySQL administration
• basic understanding of XML and web services
• basic understanding of BroadWorks
  • other networks subsystems as applicable

 

Objectives

• foundation understanding of
  • functional role of each subsystem
  • configuration facilities
  • installation and upgrades
  • troubleshooting facilities
• practical understanding of how to decompose and approach issues
• ability to execute upgrades

 

Preparation (pre-class)

• Download and review the following documentation
  • Loki Provisioning Admin Guide
  • Loki Provisioning User Guide
  • Loki Portals Admin Guide
  • Loki Troubleshooting Guide

 

Duration

 

2 days, 5 days pres

 

Facilities Requirements

 

 

 

Agenda

 

Day 1

• Functional Review: BroadWorks, Loki Provisioning, and Loki Portals
• LAMP Overview for Loki
• Overview of Documentation Resources
• Basics of the File System
• Configuration Facilities
• Upgrade Preparation
  • scripts
  • release notes
  • media
  • licenses
  • documentation

 

Day 2

• Quiz and Review
• Instructor-Lead Upgrade
• Exercise: Completing and Verifying Upgrade
• Troubleshooting Loki

 

Day 3

• Follow Up’s on Upgrade
• Exercise: identify key events in Loki log
• Review/ Quiz