Introduction

 

Introduction to core concepts in business process management across functional areas. Using the system across functional use cases.

 

Audience

 

This course is intended for managers and end users of the system itself.

 

Prerequisites

• understanding of the area’s functional processes

 

Objectives

• Overview for Area Managers 1 day
  • Prerequisites
    • review current available documentation and dry run system
  • Agenda
    • review implementation objectives
    • review end to end add process (each functional head will demo this to their team at the start of the following module)
    • complete exercises with instruction assistance as needed (in teams)
      • demo implementation to class
• Sales & Marketing: 1 day
  • Prerequisites
    • functional manager attended managers training
  • Agenda
    • review objectives
    • functional manager to demonstrate sample workflow in their area
    • students complete functional exercises
      • presentation to class
    • oral exam
• Provisioning & Implementation: 1 day
  • see previous
• Engineering & Support: .5 days
  • see previous
• Field Engineering: .5 days
  • see previous

 

Preparation (pre-class)

• none

 

Duration

 

4 days

 

Facilities Requirements