Enterprise Telephony

Introduction

 

Introduction to basic concepts in enterprise telephony. Mapping enterprise telephony requirements to VoIP solution templates.

 

Audience

 

This course is intended for individuals designing and implementing hosted VoIP solutions for customers.

 

Prerequisites

  • TCP/IP fundamentals
  • basic understanding of enterprise telephony
  • Leonid Service Design engagement

 

Objectives

  • foundation understanding of enterprise telephony
  • hands-on understanding of enterprise solutions using standard CPE and the BroadWorks application platform
  • basic ability to extract requirements from a customer and translate to a VoIP solution

 

Preparation (pre-class)

  • none

 

Duration

 

3 days

 

Facilities Requirements

 

 

 

Course Content

 

Day 1

  • What are templates and how do we use them?
  • Entity Model on the BroadWorks Application Server
  • Services on the BroadWorks Application Server
  • Exercise: Needs-Based Application of Services
  • Introduction to Loki
    • Provisioning vs. Portals
    • Adding Groups
    • Adding Users
  • Exercise: Adding a New Service Location
  • Exercise: Adding Users

 

Day 2

  • Review
  • Pop/Oral Quiz
  • Exercise: use and configuration of BroadWorks User Services
    • Including Peer Presentations
  • Case Studies
  • Exercise: use and configuration of BroadWorks Group Services
    • Including Peer Presentations
  • Device Management
  • Exercise: device configuration

 

Day 3

  • Exercises: Scenario Based Configuration and Testing
    • Including Peer Presentations